Our Privacy Policy

Last updated 27 April 2020

Our website address is: https://franklinmassagetherapy.co.nz.

Franklin Massage Therapy, herein referred to as “the Practice”, are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Practice website and governs data collection and usage. By using the Practice website, you consent to the data practices described in this statement.


Collection of your Personal Information

Franklin Massage Therapy may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Such personal information will only be collected as a result of your submission of such information and will not be collected in an automated fashion without your knowledge. Personal information will be used by Franklin Massage Therapy or the Practice to deliver online services, contextually specific information, and to inform quality initiatives. Franklin Massage Therapy may also collect anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Franklin Massage Therapy. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Franklin Massage Therapy for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Practice Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Franklin Massage Therapy or Practice public message boards, this information may be collected and used by others. Note: Franklin Massage Therapy and the Practice do not read any of your private online communications.

Franklin Massage Therapy and the Practice encourage you to review the privacy statements of websites you choose to link to from the Practice web site so that you can understand how those websites collect, use and share your information. Franklin Massage Therapy and the Practice are not responsible for the privacy statements or other content on Web sites outside of the Practice website.

Use of your Personal Information

Franklin Massage Therapy collects and uses your personal information to operate the Practice Web site and deliver the services you have requested.

Franklin Massage Therapy does not sell, rent or lease its customer lists to third parties. Franklin Massage Therapy or the Practice may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Franklin Massage Therapy or the Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Franklin Massage Therapy or the Practice, and they are required to maintain the confidentiality of your information.

Franklin Massage Therapy keeps track of the pages our customers visit within the Practice website, in order to determine what Franklin Massage Therapy services are the most popular. This data is used to deliver contextually specific content.

Franklin Massage Therapy will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Franklin Massage Therapy or the site; (b) protect and defend the rights or property of Compass Health; and, (c) act under exigent circumstances to protect the personal safety of users of Compass Health, or the public.

Use of Cookies

The Practice website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Practice website pages, or register with the Practice site or services, a cookie helps the Practice to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Practice website, the information you previously provided can be retrieved, so you can easily use the Practice features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Practice services or websites you visit.

Security of your Personal Information

Franklin Massage Therapy secures your personal information from unauthorised access, use or disclosure. Franklin Massage Therapy secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Franklin Massage Therapy will occasionally update this Statement of Privacy to reflect company and customer feedback. Franklin Massage Therapy encourages you to periodically review this Statement to be informed of how Franklin Massage Therapy is protecting your information.

Contact Information

Franklin Massage Therapy welcomes your comments regarding this Statement of Privacy. If you believe that Franklin Massage Therapy has not adhered to this Statement, please contact Franklin Massage Therapy at info@franklinmassagetherapy.co.nz. We will use commercially reasonable efforts to promptly determine and remedy the problem.